Reference

Understand Your Rights on t20exchange

Every account on t20exchange is governed by clear terms that define what we owe you and what you agree to when you join.

Account TermsPrivacy PolicyData Retention RulesCookie ConsentJurisdiction Conditions

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Browse Our Core Legal Commitments

t20exchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

t20exchange operates under terms that set out the rights and obligations of both parties — you and us. These terms cover account eligibility, fund handling, dispute resolution and termination conditions. Access to our services is subject to the laws of the jurisdiction in which you reside;

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if local law prohibits participation, our terms do not override that prohibition. We process deposits made via UPI, Paytm and PhonePe under our payment policy, which describes how funds are accepted, held and returned. Any promotional mechanics displayed on the platform are bound by the same
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legal framework described here. We update these terms when regulations change, and we notify you via registered email before changes take effect. Continued use of your account after a notified change constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question about a specific clause, need a copy of the data we hold on your account, or wish to raise a formal dispute, our legal support team is…

Email Legal Team Send your query, account reference and a clear description of the issue to our dedicated legal address. We log every ticket and respond with a reference number so you can track progress through to resolution.

Live Chat Support Our live chat handles first-level legal questions around account terms, data requests and cookie settings. Agents are available around the clock and can escalate directly to the legal desk when your query needs a formal response.

Formal Written Notice For disputes requiring a formal written record, submit your notice through the in-account dispute form. We acknowledge receipt, assign a case number and route your submission to the appropriate compliance officer within one business day.

HOW WE PROTECT YOU

Explore Our Data and Account Security Practices

Security, transparency and accountable data handling are the practical foundations of how we run t20exchange.

Data We Collect

We collect the information you provide at registration — name, email, mobile number and payment method details such as your UPI handle. Transactional data including deposit timestamps and bet history is logged to support dispute resolution and regulatory reporting.

Cookie Consent

Our site uses strictly necessary cookies to keep your session active and optional analytics cookies to improve page performance. You can manage cookie preferences from the settings panel on your account dashboard without affecting your ability to access the lobby.

Account Security

Passwords are hashed and never stored in plain text. We enforce two-factor authentication for withdrawals processed via Paytm or PhonePe, and we alert you by SMS whenever a new device logs into your account for the first time.

Data Retention Period

Account data is retained for as long as your account remains open and for five years after closure, in line with standard financial record-keeping requirements. After that period, personal identifiers are anonymised unless a regulatory hold is in place.

Your Right to Access

You may request a full export of the data we hold on you at any time by submitting a data-access request through live chat or email. We process these requests within seven working days and deliver the export as a structured file to your registered email address.

Requesting Data Deletion

If you close your account and want your personal data removed ahead of the standard retention window, submit a deletion request with your account ID. We will confirm in writing what can be removed immediately and what must be retained for regulatory reasons.

Questions About Our Terms, Data and Your Rights

The questions below address the most common legal points raised by account holders. If your question is not answered here, contact the legal team directly via live chat or email and we will respond with a documented answer tied to the relevant clause in our terms.

Your account is subject to the terms published on this page and to applicable law in your jurisdiction. Where local law restricts or prohibits access, those local provisions take precedence over our platform terms, and access is only available where local law permits.

Yes. Submit a data-access request through live chat or by email with your registered account ID. We will deliver a structured export of your personal data, transaction history and communication logs to your registered email address within seven working days.

Use the in-account dispute form to submit your formal notice. Include your account reference, the transaction ID in question and a clear description of the issue. We assign a case number, acknowledge receipt within 24 hours and aim to resolve within seven working days.

We retain account and transaction data for five years after account closure to satisfy financial record-keeping requirements. After this period, personal identifiers are anonymised. If a regulatory hold applies, we notify you that the standard deletion timeline is extended.

We use strictly necessary session cookies and optional analytics cookies. You can turn analytics cookies off at any time from the cookie settings panel in your account dashboard. Disabling analytics cookies does not prevent you from accessing the lobby or completing transactions.

Yes. We send a notification to your registered email address before any material change to the terms takes effect, describing what has changed and when. Continuing to use your account after the effective date constitutes your acceptance of the updated terms.

Submit a deletion request with your account ID via email or live chat. We will confirm in writing which data can be removed immediately and which must be retained for regulatory or dispute-resolution purposes, along with the expected timeline for each category.

Understand Your Rights on t20exchange

Reach Our Legal and Compliance Team

Explore Our Data and Account Security Practices

Data We Collect

Cookie Consent

Account Security

Data Retention Period

Your Right to Access

Requesting Data Deletion

Questions About Our Terms, Data and Your Rights

01 What law governs my account with t20exchange?

02 Can I request a copy of all the data t20exchange holds about me?

03 How do I raise a formal dispute about a transaction or account decision?

04 How long does t20exchange keep my account data after I close my account?

05 What cookies does t20exchange use, and can I opt out of them?

06 Will I be notified if the terms and conditions change?

07 How can I request that my personal data be deleted before the standard retention period ends?

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