Reference

Understand Your Rights on t20exchange

These terms and conditions set out the rules that govern every account on t20exchange — from how you open your account and fund it via UPI, Paytm, or…

Applies to all India accountsUPI · Paytm · PhonePe coveredDispute process includedAccount security rulesSubject to local law

explore lobby Read FAQ

Browse the Scope of These Conditions

t20exchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These conditions apply to every person who opens an account on t20exchange, accesses our lobby, or conducts any transaction through the platform. Eligibility depends on local law in your region, and the platform is available only where local law permits. By completing account registration you confirm

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you have read and accepted every clause here. t20exchange may update these terms from time to time; we will notify you of material changes through your registered contact details before they take effect. Continued use of your account after a notified update constitutes acceptance. If you
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do not agree with any revised clause, close your account before the change comes into force. All monetary amounts in these conditions are denominated in Indian Rupee unless stated otherwise, and all transactions — including deposits via UPI, Paytm, or PhonePe — are governed by the
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currency rules set out in the wallet section.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH US ABOUT TERMS

Contact Us With Any Terms Query

If any clause in these terms is unclear, or if you believe your account has been handled in a way that does not reflect what is written here, reach our support team…

Live Chat Start a live chat session from any page on t20exchange. Our agents can clarify specific clauses, walk you through account-restriction policies, and log a formal dispute on your behalf if needed.

Email Support Write to our support address for detailed terms queries. Email suits multi-step disputes where you need a written record; we respond within 24 hours and keep a thread history tied to your account number.

Help Centre Our Help Centre hosts plain-language summaries of every key clause — account suspension, withdrawal holds, payout verification steps, and the process for raising a formal complaint under these terms.

HOW WE PROTECT YOUR ACCOUNT

Explore How We Handle Your Data and Access

Security and transparency sit at the heart of how t20exchange operates. Below are the six areas where our internal policies directly affect your account — each one tied to a specific clause…

Data Handling

We collect only the data needed to operate your account — name, contact details, and transaction records. Data is stored on encrypted servers and never sold to third parties. You may request a copy of your stored data at any time by writing to our support team.

Cookie Policy

Cookies on t20exchange track session state, language preference, and lobby navigation so the site loads your last settings on return visits. You can manage or clear cookies through your browser settings; disabling functional cookies may affect account login behaviour.

Account Security

Your account is protected by password authentication and optional two-step verification via your registered mobile number. Never share your login credentials. If you suspect unauthorised access, contact us immediately and we will freeze the account pending an identity check.

Transaction Retention

We retain records of every deposit and withdrawal — including UPI, Paytm, and PhonePe transactions — for a minimum of five years in compliance with applicable financial record-keeping rules. These records are available to you on request through the account history section.

Policy Contact

For formal terms-related correspondence — such as disputing an account decision or requesting data deletion — write to our designated policy contact. Response time is five working days; we will confirm receipt by email within 24 hours of your submission.

Requesting Changes

You may request corrections to your stored personal details at any time. Submit a change request through live chat or email with supporting documentation. Changes take effect within three working days once verified; you will receive a written confirmation when the update is applied.

Open Questions About These Terms

These are the questions we receive most often about the terms and conditions on t20exchange. Each answer refers directly to a clause in the full document — so if you need the exact policy wording, search the relevant section by the heading named in the answer.

These terms apply to every individual who opens an account on t20exchange and accesses the platform where local law permits. They cover account use, deposits, withdrawals, disputes, and data handling in full, regardless of which device you use to access the lobby.

We may update these terms from time to time. When a change is material, we send notice to your registered contact details before it takes effect. Minor corrections — such as fixing a typographical error — may be applied immediately with a change log posted on this page.

When you close your account, we retain transaction records and identification data for the minimum period required by applicable law — typically five years. After that retention window closes, personal data not required for legal or fraud-prevention purposes is deleted from our servers.

Email our policy contact with your account number, the date of the transaction or event in question, and a brief description of the issue. We acknowledge within 24 hours, investigate under the dispute clause in Section 9, and issue a written decision within five working days.

Yes. Every financial transaction processed through your t20exchange wallet — including deposits and withdrawals via UPI, Paytm, and PhonePe — is governed by the wallet and payment clause in these terms. Currency denomination is Indian Rupee unless otherwise stated.

Write to our support team by email or live chat and request a data export for your account. We compile and send your data file within seven working days. The file covers profile details, transaction history, and any correspondence logged against your account number.

Contact us via live chat or email immediately. Quote your account number and the date of suspension. Our compliance team reviews account-suspension cases under the terms clause on account integrity and will respond with a written explanation within three working days.

Understand Your Rights on t20exchange

Contact Us With Any Terms Query

Explore How We Handle Your Data and Access

Data Handling

Cookie Policy

Account Security

Transaction Retention

Policy Contact

Requesting Changes

Open Questions About These Terms

01 Who do these terms and conditions apply to?

02 Can t20exchange change these terms without notice?

03 What happens to my account data if I close my account?

04 How do I raise a formal dispute under these terms?

05 Are UPI, Paytm, and PhonePe transactions covered by these terms?

06 How can I request a copy of the personal data t20exchange holds on me?

07 What do I do if I think my account was suspended incorrectly?

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